Shipping policy
Shipping Timelines
All orders are processed and dispatched from our studio in Mumbai, India.
Standard delivery timelines are typically 4-7 business days from the date of order confirmation, unless otherwise stated on the product page.
Please note that Saturdays, Sundays, and Public Holidays are not considered business days for processing and delivery.
During festive seasons, sale periods, or unforeseen circumstances, delivery timelines may be extended.
Domestic Shipping
Free Shipping
We offer complimentary shipping on all domestic orders above ₹3,000.
Standard Shipping Fee
A flat shipping charge of ₹99 is applicable on domestic orders below ₹3,000.
This charge helps us ensure that your order is packed securely and delivered safely through our trusted logistics partners.
Store Pickup
Customers may also choose to pick up their orders directly from our Goregaon East studio at no additional cost.
Simply select the “Store Pickup” option during checkout.
Once your order is ready, our team will notify you with pickup details.
Please carry a valid order confirmation when collecting your purchase.
International Shipping
International shipping charges are calculated based on destination, package dimensions, and weight.
Applicable shipping charges will be displayed during checkout before payment confirmation.
Please note that customs duties, import taxes, local levies, and other charges imposed by the destination country are the sole responsibility of the recipient.
Order Processing
Orders are processed only after successful payment confirmation.
Once an order has been placed and confirmed, it cannot be cancelled, modified, or amended.
For customised, personalised, corporate gifting, wedding gifting, and bulk orders, additional production timelines may apply and will be communicated separately where relevant.
Tracking & Delivery
Once your order has been shipped, tracking details and courier partner information will be shared via email, SMS, or WhatsApp (where applicable).
Customers can track their shipment using the tracking number provided by the shipping partner.
Our delivery partners will attempt delivery up to three (3) times before returning the shipment to us.
If a shipment is returned due to unsuccessful delivery attempts, refusal by the recipient, or incorrect delivery information provided by the customer, any re-shipping charges shall be borne by the customer.
Please ensure that your shipping address, postal code, and contact number are accurate and complete at the time of placing your order.
Ekaas Life shall not be responsible for delays or non-delivery resulting from incorrect information provided by the customer.
Delivery Acceptance
We request customers to inspect the outer packaging upon delivery.
If the package appears visibly damaged or tampered with, please mention “Received Damaged” while accepting the shipment and notify our Customer Care Team immediately with photographs of the package.
Claims regarding transit damage must be reported within 48 hours of delivery.
Payment Methods
For domestic orders, we accept:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- Other payment methods made available through our payment partners
All payments are processed through secure and trusted payment gateways.
Availability of specific payment methods may vary based on the payment service provider.
Shipping Delays & Force Majeure
While we make every effort to deliver within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to weather conditions, natural disasters, strikes, government restrictions, transportation disruptions, or courier service delays.
Ekaas Life shall not be held liable for delays arising from such events.
Policy Updates
Ekaas Life reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice. The latest version published on our website shall supersede all previous versions.
By placing an order with Ekaas Life, customers acknowledge and agree to the terms outlined in this policy.