Refund policy

Return, Exchange & Refund Policy

At Ekaas Life, every product is handcrafted and carefully quality-checked before it reaches you. We take immense pride in the craftsmanship of our products and strive to ensure a seamless shopping experience.

In the unlikely event that you receive a damaged, defective, or incorrect product, please refer to the policy below.

Exchange & Replacement Eligibility

We offer exchanges or replacements only under the following circumstances:

  • The product received has a manufacturing defect.
  • The product has been damaged during transit.
  • An incorrect product has been delivered.

To be eligible for an exchange or replacement, the issue must be reported within 7 calendar days of delivery.

Products must be unused, unwashed, and returned in their original condition along with all tags, labels, packaging, invoices, authenticity cards, gift boxes, pouches, and any accompanying accessories.

Requests submitted after 7 calendar days from the date of delivery will not be eligible for exchange or replacement.

Non-Eligible Products

The following products are not eligible for return, exchange, replacement, cancellation, or refund:

  • Products purchased during sale, promotional events, or discounted pricing.
  • Customised, personalised, or made-to-order products.
  • Corporate gifting, bulk gifting, wedding gifting, and special order purchases.
  • International orders.
  • Products that have been used, washed, altered, damaged after delivery, or returned without original packaging.
  • Products purchased using gift cards, store credits, or promotional vouchers.

Natural Variations

Many Ekaas Life products are handcrafted by skilled artisans. Minor variations in embroidery, stitching, handwork, print placement, texture, colour, or finish are natural characteristics of handmade products and should not be considered defects.

Additionally, actual product colours may vary slightly from images displayed online due to photography lighting conditions and individual screen settings. Such variations shall not be considered manufacturing defects.

How to Raise an Exchange Request

If your purchase meets the eligibility criteria above, please contact our Customer Care Team within 7 days of delivery.

Email: hello@ekaaslife.com

Phone: +91 81690 90990

Customer Care Hours: Monday to Saturday, 11:00 AM – 7:00 PM IST

Please provide:

  • Order number
  • Date of purchase
  • Delivery address
  • Clear photographs of the issue
  • Images of the outer packaging and product received

Incomplete requests may delay the review process.

Inspection & Approval Process

Once your request is received, our team will review the details and respond within 2–4 business days.

If approved, further instructions for the exchange process will be shared.

Products received at our warehouse will undergo a quality inspection before a replacement is processed.

Ekaas Life reserves the right to decline any request that does not meet the eligibility criteria outlined in this policy.

Return Shipping

For approved exchange or replacement requests, customers are responsible for arranging and bearing the cost of shipping the product back to our warehouse.

In exceptional circumstances, where the issue is determined to be a verified manufacturing defect, incorrect product dispatch, or damage caused during transit, Ekaas Life may, at its sole discretion, assist with or reimburse reasonable return shipping costs.

Any such assistance shall be evaluated on a case-by-case basis and will require prior approval from our Customer Care Team.

Replacement Timeline

Approved exchanges or replacements will typically be processed within 15 business days from the date the returned product is received and successfully passes quality inspection.

Delivery timelines may vary depending on product availability and shipping location.

Refunds & Store Credit

Ekaas Life does not offer monetary refunds.

Where a replacement is not possible due to stock unavailability or product discontinuation, a store credit equivalent to the purchase value may be issued at the sole discretion of Ekaas Life.

Store credits are valid for six (6) months from the date of issue and may be redeemed on www.ekaaslife.com.

Delivery & Shipping Conditions

  • Orders once placed and confirmed cannot be cancelled, modified, or amended.
  • Customers are requested to verify that the package received is untampered and in good condition before accepting delivery.
  • In the event of visible package damage, please mention “Received Damaged” while accepting the shipment and notify us immediately.
  • No refund, replacement, exchange, or store credit shall be issued for incorrect or incomplete shipping details provided by the customer.
  • No refund, replacement, exchange, or store credit shall be issued if delivery fails due to repeated unsuccessful delivery attempts or refusal by the recipient.
  • Orders marked as delivered by the shipping partner shall not be eligible for replacement claims unless reported within 48 hours of delivery.
  • For international orders, all customs duties, taxes, import charges, and local levies are the sole responsibility of the recipient.

Limitation of Liability

Ekaas Life’s liability shall be limited solely to the value of the purchased product. Under no circumstances shall Ekaas Life be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use products purchased from Ekaas Life.

Policy Updates

Ekaas Life reserves the right to amend, modify, or update this policy at any time without prior notice. The latest version published on our website shall supersede all previous versions.

By placing an order with Ekaas Life, customers acknowledge and agree to the terms outlined in this policy.